Job well done! I purchased a Chevy Silverado a month ago from your store. I would like
to congratulate you on a team well trained to treat the customer like a
king starting with Mr. Templeton and to everyone that helped through the
purchase process until I left the property and beyond. We always preach
and teach and coach our team to treat the customer as king and sure
feels good to be on the receiving end this time. Thanks for making my
experience fun and enjoyable and looking forward to doing business with
your dealership again in the future. Marcus Var
My hero's!!! Harry Doggett, Alex Hinojosa and Mike Sanchez!!! From my referral to the meet and greet of my sales person, my financial person and my service provider-these gentlemen are top notch! They should be recognized and commended for their customer service ethics. Their commitment to do their very best in customer relations speaks volumes for the type of persons that you want to do business with again and again and refer your family and friends. Thank you so much for the experience!!! Daisy Mack
Thank you very much for helping me. I greatly appreciate everything that you and Lone Star Chevrolet has done for me today. I will tell everyone I know that your service was outstanding and highly professional. Everyone I met with today was very nice and helpful. I am one VERY satisfied customer. If I have any questions I will definitely give you a call.
Thanks again and have a wonderful evening, Sarah Stewart :)
Owe you this !! Thanks again for easiest transaction ever !!!
Thanks, Y'all have been better with customer service and my Camaro isn't even there. Wish I brought it to pros who sold it to me. Appreciate all your help. BTW two tickets over holidays, lol. It's an eye catcher for sure. B*c*a*e* Chevy hasn't even called me, still has car almost week later fixing blow out ???? Think I was one that reminded them today to check and see if tire was in, never called me back :( Y'all are awesome though. May have business for you soon. Bragging on you and Reggie constantly. Will definitely have my lifetime business. Take care and much thanks, Amanda -kudos to Lonestar !! Y'all are the bomb !!! :) Amanda McCormack
Merry Christmas and Happy New Year
Mrs. Carolyn Cross,
I am a passionate Chevrolet owner and have purchased many cars and
trucks (approx 8) from Lone Star Chevrolet. All but one has been
purchased with your salesman Stanley Cooper. Stanley Cooper is an
excellent salesman and person; he has made our buying experience
magnificent. At one time my husband and I had a bad experience with
the service department at Lone Star but after sitting down and speaking
with Mr. Cooper and working with Johnathon Schomber we were able to
continue our loyalty with Lone Star. One good
thing I can say about Mr. Cooper and Mr. Schomber they go out of their
way to make the customers happy. Under your leadership and tutelage you
have developed brilliant employees. If Lone Star keeps this up we will
forever patronage your company. In the spirit
of the holiday I could not let the year end without sending you this
email. Again thanks for a wonderful new 2013 truck we just bought again
from Lone Star. Yours Truly, Lawana Leonard and Moltie Stevenson
Wayne Depenbrock and Harry Doggett were exceptional, they were very knowledgeable,and took me through the whole process of buying a new vehicle and answered my questions to a point that made the experience enjoyable as it should be.I've purchased a lot of new vehicles in my lifetime and this was the best that I have ever been treated. Kudos to Wayne and Harry for a job well done. To the owner of the dealership hire more sales people like this you have the winning formula for success!!!! Robert Chabot
Sid, you were great throughout the entire sales process. Thanks for being such a friend and such a patient source of information. Jacquelyn and I (and our growing family) greatly appreciate it. Have a great weekend. Collin
QualityExcellentAppealVery goodServiceExcellent Didn't
expect this! Michelle went outside to the truck and offered my wife
popcorn and some water for our son and then brought it back out to the
truck to her. Got my son out of the terrible mood he was in and made my
wife a happy camper. She went out of her way even though she had already
sold us the vehicle and didn't have to do anything else. The extra
special personal touch went a long way with us.
I had a stellar experience, the best ever...really in all my years at any dealership! Tony Morgan, Josh the manager, Craig in finance, and Jorge! They made it happen, especially Tony M.. He was incredibly professional,knowledgeable, personable and friendly. I did not feel pressured, but relaxed. I felt he had my best interest and not his own agenda. Very unlike a recent experience I had at another dealership.
Wayne D. & Josh P. Were awesome! I put them through hell, high water, and through the ringer to get exactly what I wanted and needed. As much as I challenged them, they never let up & did not let me down! I am a VERY happy woman with a brand new camaro! That duo has earned my utmost respect and long time business. I will be sending business their way.
Assisted me upon arrival Love the great customer service, no wonder y'all are number # 1 in Houston :)
Our salesman Tony was great. He was very down to earth and understood our needs to get the payment where we needed to be. He tried very hard to please. And...Ms Caroline Cross was so gracious and extended her courtesies to us and thanked us for choosing Lone Star. She was kind enough to grant us a gas card which we so greatly appreciate. She ROCKS!
Stanley Cooper is the most professional and courteous sales person in the automobile industry I have met in 42 years.
Thanks Joe! Y'all are the best dealership in America! Period! Harry was outstanding and I'm loving everything about my Silverado!
You can tell the Stanley Cooper is truly concerned with customer service. I have purchased two vehicles from him thus far and both times he has made it so easy to buy our new cars. I wish all car Salesman were like Stanley. He is amazing...My husband and I tell EVERYONE where to go when they need a Chevy, Lonestar! We will definitely be back.
Thanks, for all your help during this car buying process. You did a great job from the get-go helping me select the right Equinox that matched my requirements. From that point you help me get several discounts. In the end, everything that happened from delivery to post delivery was perfect.
I can say the experience was fabulous!! I would recommend lone star to anyone. We were treated very well and most importantly your team understood our needs and the value of our time. The process was seamless and we love our Mercedes C300. Thanks so much for giving us an awesome experience. We will be back!!
Ps. I would consider a new silverado! I would want 4x4 with leather preferably. I'm open to suggestions to help me get out of this ram.
I would like to say that this is my second car that I have purchased through Lone Star and I have never felt pressured by both sales reps that I dealt with on either car.George Castillo was very nice and helpful I told him what I had to work with and my situation as a single mom.Before I got this car I was relying on a friend to take me to work so I am glad that I went to Lone Star again.I would recommend anyone to go there they treat customers right!!!!!!Thank You so Much!!!!
Excellent Car Service at Lone Star Chevrolet Mike Sanchez as always is professional and friendly and I have enjoyed having my cars serviced through him. Lone Star has quite an employee on their staff! Lisa Dobbins Houston, TX
I have purchased a Chevy Silverado a month ago from your NW Houston store. I would like to congratulate you on a team well trained to treat the customer like a king starting with Mr. Templeton to every one through the purchase process until I left the property and beyond. We always preach and teach and coach our team to treat the customer as king and sure feels good to be on the receiving end this time . Thanks for making my experience fun and enjoyable and looking forward to do business with your dealership in the future. Regards, Tarek Alzien Houston, TX
My Auto Hero's!!! Harry Doggett, Alex Hinojosa and Mike Sanchez From my referral to the meet and greet of my Sales Person, my Financial Person and my Service Provider-these gentlemen are top notch. They should be recognized and commended for their Customer Service Ethics. Their commitment to do their very best in Customer relations speaks volumes for the type of persons that you want to do business with again and again and refer your family and friends. Thank you so much for the experience!!! Carrie Coffman The proud owner of a 2012 Chevrolet Silverado LT(Texas Edition) Carrie Coffman Houston, TX
George Castillo came and picked my son and I up and drove us to his lot to look for another vehicle for our family. We love Lone Star and tell all of our friends to buy there. Which one of them have already purchased a new vehicle there shortly after I bought one. Yeah!! Love that you support our military vets also!! Satisfied Customer Houston, TX
It my past car buying experiences, I have had salesmen tell me what I want to hear over the phone, but when I get there their only objective is to make a sale. Until my experience at Lonestar yesterday, I hated the car buying process. They have you sitting and waiting all day long. That was not the case on yesterday. In about 2 hours, I had gone on a test drive, signed paper work, car detailed, added vehicle to my insurance, and I was headed home. Everyone at Lonestar was very helpful. As soon as we stepped out of the car, we were greeted. The gentleman who greeted us opened the door and he also paged Harry for us. I told Harry exactly what I wanted and when I arrived at Lonestar, that is what was waiting for me. My sister had figured out how to pair my phone with the car, but Harry still took the extra time to make sure that I knew what I was doing. Jay found a way to save me an additional 1,000.00 and that just blew me away. I would have never known that I qualified for that discount, but these guys aren't just trying to make a buck, they are building a friendship. I will be referring all my friends and family members to Lonestar (Harry Doggit). Harry was awesome!!! lainthia Houston, TX
We have bought 4 vehicles from Lone Start Chevrolet and have all of our service work done there. There are up front, honest people with which to do business. The sales department always does everything they can to get the trade and new vehicle numbers where we want them. The service department always fixes our vehicle correctly the first time and in a very timely manner. cclengineer Houston, TX
Michelle was very prompt in meeting me when i entered the dealership. She would listen to what i wanted and pointed out my options including price range and style of car. I did not feel hurried or pushed into anything. if I wanted to take a second look at anything there was no problem. She was the most helpful dealer sales person i have ever delt with. Richard Cook Cypress, TX
Mr.Doggett was very honest and very helpful. He definetely was the right person to help us buying this new vehicle. we would refer him to all our friends and family and will come back to him whenever we decide to buy another one. We can say that this dealer is the best in Houston. TX Mr Estrada and Mrs. Santos almita001 Houston, TX
Being a repeat customer to Lone Star Chevrolet, I was initially apprehensive about returning. I decided instead to chekc on the web to see if I could get a deal without a lot of haggling. Michelle Shepard responsed to my requests and on line without a lot of the pressure selling that a lot of dealerships usually have. I actually had a pleasant experience dealing with someone that was willing to get exactly what I wanted in the time that I wanted with knowledge of the vehicle as well. I would definitely recommend more customers to Michelle and the dealership based on the quality and respect as displayed by Michelle. MSWONG Houston, TX
My wife and I had a great experience with Lonestar Chevrolet. Harry Doggett assisted us with the purchase of our new Chevrolet Malibu. He was honest and upfront. He answered all of our questions and we really feel he had our best interest in mind. It put our minds at ease working with a christian man who was not afraid to talk about his christian faith and held integrity and character as a priority. We are very satisfied with our experience with Joe Burk who assisted us with the finances. He did not pressure us into unwanted services and was very personable and very helpful and patient with the many questions we asked. Terrance Gary assisted us with On-Star Service. He was very thorough and personable as well. All in all the three were very professional yet very personable. We definately would recommend Lonestar Chevrolet to anyone looking to buy a Chevrolet. rdecoach Houston, TX
You can tell the Stanley Cooper is truly concerned with customer service. I have purchased two vehicles from him thus far and both times he has made it so easy to buy our new cars. I wish all car Salesman were like Stanley. He is amazing...My husband and I tell EVERYONE where to go when they need a Chevy, Lonestar! We will definitely be back. Jlynn1109 Birmingham, AL
Greg Long was a pleasure to work with. Everyone was very friendly at Lone Star Chevrolet. The kids were thrilled with the popcorn and ice pops, they keep asking if we can go back to the car place. Also they are enjoying the tv and stairs in "mommies new car". My husband & I like it a lot too. Thanks again. jessicacooper Houston, TX
My husband was very surprised with the exceptional service this dealership showed him. Everyone at dealership was very friendly I had no problems. I had a very good expierance with Lonestar and will definetly recommend to others. I hope to do future purchases with Lonestar Chevrolet. samyenri Houston, TX
I have purchased 2 cars from Lonestar and both times it has bneen a great experience. This dealer is the only one to service my cars and I have the best service writer in the world, she is friendly she keeps me ibnformed about what is going on with my car and gets in through the shop righ the first time. I have never had to bring it back after any service done to either cars. I highly suggest if it is a chevy car and you need service take it to Shannon at Lone Star Chevy. curtisw6 Houston, TX